Business Name: Njanditamwi Stationery & Computer Solutions
Effective Date: August 2026

1. Overview & Eligibility

This Lay-By Policy allows customers to reserve selected mobile phones by paying an initial deposit, followed by scheduled installments over an agreed period. The handset remains the property of Njanditamwi Stationery & Computer Solutions until full payment is completed.

• Eligible Items: Selected smartphones and feature phones in stock.
• Customer Requirements: Valid National Registration Card (NRC) or passport, active phone number, and physical residential address.

2. Payment Terms & Schedule

• Initial Deposit: Minimum 30% of the total retail purchase price at the time of agreement signing.
• Lay-By Period: Maximum duration of 60 days (2 months) from the date of the first deposit.
• Installment Frequency: Flexible weekly, bi-weekly, or monthly payments, provided the full balance is cleared on or before the agreed expiry date.
• Accepted Payment Methods: Cash, Mobile Money (Airtel Money / MTN MoMo / Zamtel Kwacha), or Bank Transfer / Point of Sale (POS). Official printed or electronic receipts will be issued for every transaction.

3. Collection & Ownership

• Title Retention: The phone remains securely stored at the shop premises and will not be released to the customer until 100% of the invoice balance is cleared.
• Collection Requirements: The original lay-by agreement form, all official payment receipts, and the customer’s valid NRC.
• Inspection Upon Handover: The customer must inspect the physical device, verify specifications, and confirm basic functionality before leaving the store.

4. Price Protection & Warranty

• Price Lock: The total purchase price agreed upon at the start date is locked. The customer is protected against future price increases, and subsequent promotional discounts will not retroactively apply.
• Warranty Activation: The standard device warranty begins on the actual date of physical collection, not the date the lay-by was initiated.

5. Cancellations, Defaults & Refunds

• Customer-Initiated Cancellation: If the customer cancels the lay-by agreement before completing payments, all paid installments will be refunded less a 10% administrative and restocking fee calculated against the total retail price of the phone.
• Default / Expiration: If the full balance is not settled within the 60-day period (or an officially approved extension):
  1. A 7-day grace notice will be issued via SMS or call.
  2. If the balance remains unpaid after the grace period, the reservation is terminated.
  3. The phone will be returned to store inventory for resale.
  4. The deposited amount will be refunded minus the 10% administrative fee, or converted into store credit upon request.
• Processing Time for Refunds: Approved cash or mobile money refunds will be processed within 3 to 5 business days.